Frequently Asked Questions

General

Do you have a showroom?
Yes, we have a showroom in Greenwich, London (SE8 3FN) featuring popular models, bespoke seating examples, and a materials library. Open 9am–5pm (arrive by 4pm). Visits are by appointment only. See our contact page for directions.

Are you open to the public?
No. We are a business-to-business supplier and do not sell for residential use.

What is Contract Furniture?
Contract furniture is made for commercial spaces—like hotels, offices, restaurants—and must meet fire safety standards (Crib 5). It’s built for heavy use, with more durable materials than residential furniture. It often sets design trends due to professional input from architects and designers.

What is Hospitality Furniture?
Hospitality furniture is designed for hotels, restaurants, bars, cafes, and lounges. It includes dining chairs, tables, lounge seating, outdoor furniture, and case goods like hotel room desks and wardrobes.

Hospitality furniture must meet strict durability and fire safety regulations and is made to withstand constant use in high-traffic commercial settings.

What is Banquette Seating?
Bespoke booth-style seating, either along walls or back-to-back. Also called booth, bench, or built-in seating.

How is Contract Furniture made?
Contract furniture is specifically built for strength, durability, and compliance with commercial regulations. It differs from residential furniture in several ways:

• Materials: Uses stronger frames, reinforced joints, and commercial-grade finishes to withstand heavy use.
• Durability: Designed for high-traffic environments such as hotels, restaurants, and offices.
• Fire Safety Compliance: Upholstered items can meet fire-retardant regulations like Crib 5, depending on usage.
• Manufacturing Standards: Built with strict quality control to ensure consistency and longevity.

We provide product specifications upon request, including material certifications and fire safety compliance details.

Do you make bespoke items?
Yes, We specialise in custom-made furniture to fit your exact specifications. Whether you need a specific size, finish, or upholstery material, we can create tailored solutions for your project.

Trade Associations?
We’re members of Commercial Interiors UK and The Guild of Master Craftsmen.

Still have questions?
Our friendly team is happy to help—call us on +44 020 8305 3130.

Buying

Need help choosing?
Yes! Our furniture specialists can guide you in choosing the best options for your space, style, and budget. We offer design advice, material samples, and expert recommendations to help you make an informed decision.

Starting a restaurant? When should I contact you?
It’s best to reach out early in your project so we can assist with:

• Furniture layouts and space planning
• Material selection for durability and design
• Custom furniture designs
• Lead time estimates to align with your opening schedule

We strive to offer competitive pricing on all our products. If you have a specific budget or need a bulk order discount, let us know, and we’ll provide a customised quote.

Do you have a price list?
No, prices vary based on finishes, fabrics, delivery, and quantity. Call us for a quick quote.

Is there a standard price for bespoke seating?
No—each piece is unique, so pricing depends on materials, size, and design.

How do I order?
To place an order:

• Request a quote and confirm your selections.
• Approve the design (for custom-made items).
• Receive an invoice for payment processing.
• Production begins after payment confirmation.
• Delivery is scheduled based on your preferred shipping method.

What Methods of Payment Do You Accept?

We accept:

Bank transfers (ACH or wire payments)

Credit/Debit cards (Visa, Mastercard)

How do I know it’s contract quality?
All products are built for heavy commercial use and come from trusted suppliers. We also offer custom strengthening where needed.