INSIDE OUT STANDARD
TERMS AND CONDITIONS
(A) Inside Out Contracts Ltd (hereafter IO) carries on the business of manufacturing and selling the Goods.
(B) The Customer wishes to buy and Inside Out Contracts Ltd wishes to sell the Goods on the terms and conditions set out in this agreement.
FORMATION OF THE CONTRACT
1.2. The Customers order shall constitute an offer and shall be deemed to incorporate the terms of this agreement and shall not be deemed to be accepted by IO unless and until confirmed in writing by an authorised representative of IO.
1.3. IO reserves its right to withdraw or revise a Quotation or to refuse to accept any order on any grounds whatsoever at any time prior to the creation of a binding contract.
1.4. Any variation to these conditions shall be inapplicable unless agreed in writing by IO. Once a contract exists between the Customer and IO it cannot be amended by the Customer except with IOs written consent and upon terms which will indemnify IO against all loss suffered by it as a result of such variation.
1.5. The price shall be the price quoted by IO. The price is exclusive of VAT which shall be due at the rate ruling on the date of IOs VAT Invoice.
2.1. All accounts are strictly proforma and production will not commence until either:
a) a 50% (or 70% see 7.1.6) deposit payment or full payment has cleared in IOs bank account; or
b) a credit account has been previously agreed in writing between the parties.
2.2. If a credit account has been agreed full net payment shall be cleared on or before the thirtieth calendar day of the date of VAT Invoice, unless specifically agreed in writing beforehand.
2.3. A VAT Invoice will be issued to the Customer upon receipt of payment.
2.4. Where any outstanding payment is not received by the Due Date, IO reserves the right to charge:
a) Storage costs which will vary from order to order for a limited period entirely at IOs discretion;
b) Interest on the balance outstanding in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.1. Each order shall be deemed to be a separate offer by the Customer to purchase Goods on the terms of this agreement, which IO shall be free to accept or decline at its absolute discretion.
3.2. No order shall be deemed to be accepted by IO until it issues either a Deposit Receipt or Proforma Invoice or VAT Invoice or (if earlier) IO notifies the Customer that the order is ready for collection.
3.3. All orders will be processed in accordance with clause 5, 6, 7.
3.4. IO shall assign an order number to each order it accepts and notify such order numbers to the Customer. Each party shall use the relevant order number in all subsequent correspondence relating to the order.
MANUFACTURE QUALITY AND PACKING
4.1. The Goods supplied to the Customer by IO under this agreement shall:
a) conform to the specification;
b) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by IO;
c) be free from defects in design, material and workmanship and remain so for 12 months after delivery subject to warranty conditions in clause 14;
d) comply with all applicable statutory and regulatory requirements.
4.2. Notwithstanding clause 4.1, except as set out in this agreement, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement.
4.3. IO shall ensure that the Goods are properly packed and secured in such manner as to enable them to reach their destination in good condition.
4.4. IO shall obtain and maintain in force for the term of the contract all licences, permissions, authorisations, consents and permits needed to manufacture and supply the Goods in accordance with the terms of this agreement.
4.5. IO shall comply with all applicable laws, enactments, orders, regulations and other instruments relating to the manufacture, packing, packaging, marking, storage, handling, and delivery of the Goods.
GENERAL ORDER PROCESSING
5.1. Initial discussion with the Customer to determine furniture requirements, together with preliminary space planning Visuals where deemed applicable by IO.
5.1.2 A Quotation for the items required is then issued by IO.
5.2. Upon approval by the Customer of the items detailed in the Quotation, a Proforma Invoice is issued, requesting payment of its total value.
5.3. Upon receipt of a minimum of a 50% deposit against the Proforma Invoice, a Deposit Receipt is issued, and production of the order commences.
5.4. The balance of the order is requested prior to delivery.
5.5. Upon Receipt of cleared funds into IOs bank account the balance of payment a VAT Invoice is issued together with a Delivery Sheet.
5.6. The Goods are delivered.
INTERIOR DESIGN ORDER PROCESSING
6.1. Any Interior Design Order will be processed by going through the following stages:
22.214.171.124. A free initial discussion of concept with the Customer, and in some instances a site visit with on occasion site measurements being taken.
126.96.36.199. Where the visit involves a journey in excess of 30 miles from IOs head office, or a visit which is likely to exceed 2 hours in time IO reserves the right to charge disbursements where it deems necessary on its discretion.
6.1.2. Provision of preliminary Visuals where applicable, and a written confirmation of the Customers design brief, and an Proforma Invoice detailing requirements as agreed between the Customer and IO. The Proforma Invoice will also levy an Interior Design Charge for each separate Area of the premises.
6.1.3. Customer issues a written approval of the preliminary Visuals. This can be done by:
a) a written statement by the Customer; or
b) a payment issued against the Proforma Invoice.
6.1.4. Upon receipt of a deposit paid against the Proforma Invoice a Deposit Receipt will be issued and the order put into production.
6.1.5. IOs designers will then work to the brief agreed towards the production of Visuals.
6.1.6. Any additional Goods will be issued as additional Proforma Invoices.
6.1.7. IO shall present a final design, in the form of Visuals where applicable.
6.1.8. The final balance of payment of all related orders is requested by IO prior to delivery of any Goods.
Notes: IO reserves the right to review its procedures and wherever possible with as much notice as possible.
6.2. Any alteration by the Customer of their brief (as referred to in 6.1.2) however small will incur additional costs equal to or less than the Design Fee originally charged.
6.4. The balance of the order is requested prior to delivery.
6.5. Upon Receipt of balance of payment into IOs bank account a VAT Invoice is issued together with a Delivery Sheet.
6.6. The Goods are delivered.
BESPOKE GOODS ORDER PROCESSING
7.1. Where the Customer wishes to purchase Goods from IO which are not to the specification of Goods ordinarily offered for sale by IO (and identified in IOs promotional literature / website from time to time) the following procedure shall apply:
7.1.1. Where deemed necessary by IO or where demanded by the Customer, IO will work with the Customer towards the production of a set of drawings and specifications detailing the proposed bespoke product/or Goods.
7.1.2. Any demand by the Customer for drawings must be stated prior to Quotation stage, otherwise additional associated costs may necessitate re-quotation of the entire order at IOs discretion.
7.1.3. IO will then issue written confirmation of the approval of the specification and drawings.
7.1.4. At the same time as approving the drawings and specification IO will confirm to the Customer an initial budget Quotation for the supply of the proposed Goods. A further chargeable site visit by a representative of IO will usually be required prior to a final Quotation.
7.1.5. Upon approval by the Customer of the items detailed in the Quotation, an Proforma Invoice is issued, requesting payment of its total value.
7.1.6. Upon receipt of a minimum of a 70% deposit against the Proforma Invoice, a Deposit Receipt is issued, and production of the order commences.
7.1.7. The balance of the order is requested prior to delivery.
7.1.8. Upon Receipt of cleared funds into IOs bank account the balance of payment a VAT Invoice is issued together with a Delivery Sheet.
7.1.9. The Goods are delivered.
7.2. IO will be under no liability for, and the Customer will fully indemnify IO against any awards, costs, claims, damages, demands, expenses, losses or other liabilities (howsoever incurred) which arise in respect of:
a) any and all infringement of any intellectual property rights of any third party which may arise as a result of IO supplying Goods which conform with such specifications agreed in accordance with this clause; and
b) any unforeseen additional costs associated with works carried out on site.
CUSTOMER'S OWN MATERIAL (COM)
8.1. IO will not be held liable for the unsuitability of fabric specified, and/ or supplied by the Customer. This includes, but is not limited to, costs arising for subsequent re-upholstery due to unsuitability of the fabric.
8.2. Unless specific written instructions are received from the customer at the point of ordering detailing how the fabric is to be used, IO will upholster the Goods at their own discretion.
OWNERSHIP OF GOODS
9.1. IO shall retain title in the Goods until final payment is made.
9.2. Until title in the Goods pass to the Customer the Customer shall hold the Goods on a fiduciary basis as trustee for IO and shall:-
a) not permit any charge, lien or other encumbrance whatsoever to be created over any property of IO;
b) take proper care of the Goods and take all reasonable steps to prevent damage to or deterioration of them;
c) store the Goods separately from all other Goods in its possession and marked in such a way that they are clearly identifiable as IOs property;
d) insure and keep insured the Goods to their full value against all risks until the date that property in the Goods passes from IO and shall upon reasonable notice furnish IO with satisfactory evidence that adequate policies of insurance are being maintained and that the premiums are paid up to date;
e) give IO such information relating to the Goods as IO may from time to time require.
9.3. IO reserves the right to repossess and resell any Goods to which it has retained title.
9.4. The Customer grants an irrevocable right and licence to IO and its employees and agents to enter the Customers premises, or agrees to procure such rights in the event that the Goods are stored at premises other than the Customers premises, during normal business hours for the purpose of inspecting and /or repossessing Goods to which IO has retained title. This right and licence shall continue to subsist notwithstanding the termination for any reason of a contract and is without prejudice to any accrued rights of IO under a contract or otherwise.
9.5. Where the Customer resells the Goods before payment in respect thereof has been received in full by IO the Customer shall hold as trustee for IO all monies recovered from the resale of those Goods and shall not mingle such monies with other monies or pay them into an overdrawn bank account. In relation to any resale the Customer does not sell as IOs agent and IO accepts no liability in this respect.
9.6. Notwithstanding the provisions of this clause 9, IO may bring an action against the Customer for the price of any Goods in the event of non-payment by the Customer by the Due Date even though property in the Goods has not passed to the Customer.
10.1. Risk in Goods shall pass onto the Customer upon delivery.
11.1. Where IO undertakes work or provides labour (which it may sub-contract) at the Customers premises the Customer shall indemnify IO against all liability (including without limitation in respect of employee or other third party claims) arising directly or indirectly from defects in or unsuitability of the works or site or of materials ( other than IOs employees) and howsoever arising.
11.2. The Customer shall be responsible for ensuring compliance with all statutory requirements and third party rights in connection with the siting, installation, erection and use by IO, or the provision by IO of services to the Customers order and shall indemnify IO accordingly.
DELIVERY AND RETURNS
12.1. Delivery is to be arranged by IO unless specifically agreed that the Customer shall collect from a location designated by IO. IO shall insure the Goods in transit for all risks on a standard cargo policy for all vessel including aircraft and other convenyances.
12.2. Notwithstanding that IO may have delayed or failed to deliver the Goods (or any of them) promptly the Customer shall be bound to accept delivery and to pay for the Goods in full provided that delivery shall be tendered at any time within 3 months of the delivery date.
12.3. Notwithstanding the provisions of Order Processing Clause IO shall not be bound to deliver the Goods until the Customer has paid for them.
12.4. Delivery of the Goods shall take place at Customers address on the delivery date, as stated on the Delivery Sheet.
12.5. IO promises to deliver the Goods during the pre-agreed week confirmed on the Delivery Sheet provided with the VAT Invoice.
12.6. Notwithstanding clause 12.5 if IO is unable to deliver on time, i.e. during the week confirmed on the Delivery Sheet, IO will refund in full the delivery charge ONLY. This is the full extent of any claim which can be made by the Customer for non-adherance to this pre-agreed delivery date however and IO shall not be liable for any loss or damage whatsoever due to failing to deliver the Goods (or any of them) promptly or at all.
12.7. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
12.8. The Customer is solely responsible for unloading the Goods at the point of delivery.
12.9. If the Customer refuses or fails to take delivery of Goods tendered or fails to take any action necessary on its part for delivery of the Goods, IO shall be entitled to terminate the contract with immediate effect, dispose of the Goods as they may determine, and/or recover from the Customer any loss and additional costs incurred as a result of such refusal or failure (including, without limitation, storage costs from the Due Date of delivery).
12.10. The Customer shall be deemed to have accepted the Goods 5 days after delivery. After acceptance the Customer shall not be entitled to reject any Goods which are not in accordance with the contract.
12.11. IO shall repair or replace free of charge Goods damaged or lost in transit on condition that the Customer has (other than in cases of the Goods being lost in transit):
a) not signed for and accepted the Goods as having been received in good order; and
b) upon delivery immediately notified IO of the exact basis on which the Customer has rejected the Goods as not having been received in good order.
12.12. Due delivery of the Goods shall not be deemed to have taken place until replacement or repaired Goods have been delivered by IO to the Customer.
12.13. Any defect or damage (other than latent defects) which is not reasonably apparent on receipt shall be notified by the Customer to IO within three business days of receipt. Damaged Goods must be returned to IO before replacement will be considered. Agreement and a Goods return sheet must be obtained from IO before any Goods are returned.
ACCEPTANCE AND DEFECTIVE GOODS
13.1. IO has absolute discretion to decide whether Goods are defective.
13.2. The Customer may reject any Goods delivered to it that do not comply with clause 4, provided that notice of rejection is given to IO:
a) in the case of a defect that is apparent on normal visual inspection, within three business days of the Delivery Date; and
b) in the case of a latent defect, within a reasonable time of the latent defect having become apparent.
13.3. If the Customer fails to give notice of rejection in accordance with clause 12.13 it shall be deemed to have accepted such Goods.
13.4. If the Customer rejects Goods under clause 12.13 then the Customer shall be entitled to:
a) require IO to repair or replace the rejected Goods; or
b) require IO to repay the price of the rejected Goods in full.
13.5. Once IO has complied with the Customer's request, it shall have no further liability to the Customer in respect of the rejected Goods' failure to comply with clause 4.
13.6. The terms of this agreement shall apply to any repaired or replacement Goods supplied by IO.
13.7. If delivery is not refused, and the Customer does not notify IO in accordance with Clause 12.13, the Customer shall not be entitled to reject the Goods and IO shall have no liability for any defect or failure which was reasonably apparent upon inspection, and the Customer shall be bound to pay the price as if the Goods had been delivered in accordance with the contract.
13.8. In no event shall the Customer be entitled to reject the Goods on the basis of any defect or failure which is so slight that it would be unreasonable to reject them.
13.9. Minor variations to the quality, colour, design, dimensions, finishing and workmanship of the Goods which are customary in the trade will not be sufficient grounds on which the Customer may either refuse to accept, or reject the Goods.
14.1. IOs warranty will be deemed to have commenced from the time at which the Goods are delivered to the Customer.
14.1.1. If the Customer requests the Goods to be held in storage by IO, from the day the storage commences.
14.2. If the Goods are held in storage, IO will inform the Customer of commencement of the warranty period in writing. The Customer can inspect the Goods in storage at any point during the warranty period.
14.3. Subject to the clause 16 IO warrants that if any defect in workmanship or materials in the Goods is notified to IO within 12 months of the date of delivery of the Goods to the Customer IO shall, without charge, repair or at its discretion replace the Goods.
14.4. Clause 14.3 shall not apply if damage is caused by misuse, inappropriate storage or faulty installation.
14.5. IO shall not be liable for a breach of the warranty, condition or guarantee if the defect arises because the Customer failed to follow IOs care instructions.
15.1. IO shall ensure that any sub-contractors also maintain adequate insurance having regard to their obligations under this agreement.
LIMITATION OF LIABILITY
16.1. This clause sets out the entire financial liability of the parties (including any liability for the acts or omissions of their respective employees, agents and sub-contractors) to each other in respect of:
a) any breach of this agreement;
b) any use made or resale of the Goods by the Customer, or of any product incorporating any of the Goods; and
c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
16.2. Nothing in this agreement shall limit or exclude the liability of either party for:
a) death or personal injury resulting from negligence; or
b) fraud or fraudulent misrepresentation; or
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
16.3. Without prejudice to clause 17.1 IO's total liability arising under or in connection with this agreement, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall not in any event exceed the price paid or to be paid for the Goods under the contract.
18.1. A party shall be entitled to terminate this agreement with immediate effect by giving written notice to the other party if:
a) the other party fails to pay any undisputed amount due under this agreement on the Due Date for payment and remains in default not less than 14 days after being notified in writing to make such payment; or
b) the other party commits a material breach of its obligations under this agreement and (if such breach is remediable) fails to remedy that breach within a period of 30 days after receipt of notice in writing requiring it to do so; or
c) the other party commits a series of persistent minor breaches which when taken together amount to a material breach; or
d) the other party suspends, or threatens to suspend, payment of its debts or is, or is deemed to be, insolvent or unable to pay its debts as they fall due for payment or admits inability to pay its debts; or
e) the other party enters into any composition or arrangement with its creditors; or
f) an order is made or resolution is passed, or any analogous proceedings are taken for the winding-up, administration or dissolution (other than for the purposes of a solvent amalgamation or reconstruction) of the other party; or
g) any liquidator, trustee in bankruptcy, receiver, administrative receiver, administrator or similar officer is appointed over or in respect of the other party or any part of its business or assets; or
h) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days; or
j) the other party ceases, or threatens to cease, to carry on all or substantially the whole of its business; or
k) any Force Majeure Event prevents the other party from performing its obligations under this agreement for any continuous period of three months.
l) A breach of any of clauses 2 and 13 shall be a material breach of obligations for the purposes of this clause.
17.2. Termination of this agreement shall not prejudice any of the parties' rights and remedies which have accrued as at termination.
OBLIGATIONS ON TERMINATION
18.1. On termination of this agreement each party shall promptly:
a) return to the other party all equipment, materials and property belonging to the other party that the other party had supplied to it or a member of its Group in connection with the supply and purchase of the Goods under this agreement;
b) return to the other party all documents and materials (and any copies) containing the other party's Confidential Information;
c) erase all the other party's Confidential Information from its computer systems (to the extent possible); and
d) on request, certify in writing to the other party that it has complied with the requirements of this clause.
19.1. If any order is cancelled prior to delivery, IO shall be entitled to claim as damages an amount up to eighty percent of the value of the order and shall have the right to realise, at its discretion all monies, securities, valuables and Goods held by it on behalf of the Customer and to apply the proceeds in or towards the satisfaction of such damages.
19.2. Bespoke Goods or items which are not Inside Out Standard Items cannot be accepted for return unless otherwise agreed.
VARIATION AND WAIVER
20.1. Any variation of this agreement must be in writing and signed by or on behalf of the all parties.
20.2. Any waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.
20.3. No failure to exercise or delay in exercising any right or remedy provided under this agreement or by law constitutes a waiver of such right or remedy nor shall it prevent any future exercise or enforcement of such right or remedy.
20.4. No single or partial exercise of any right or remedy under this agreement shall prevent or restrict the further exercise of that or any other right or remedy.
21.1. A notice served under this agreement shall be in writing in the English language.
21.2. The address for service of notice is: Inside Out Contracts Ltd, Unit 16, 42 Creek Road, London, SE8 3FN F.A.O Lisa Cluer. email firstname.lastname@example.org
21.3. A notice or any other communication given in connection with this agreement is deemed to have been received:
a) if delivered personally, at the time of delivery; or
b) in the case of fax, at the time of transmission; or
c) if sent by commercial courier, at the time of signature of the courier's delivery receipt; or
d) in the case of pre-paid first class post or recorded delivery, 9.00 am on the second Business Day after posting; or
e) in the case of airmail, 9.00 am on the fifth Business Day after posting.
21.4. For the purposes of this clause:
a) all times are to be read as local time in the place of deemed receipt; and
b) if deemed receipt under this clause is not within business hours (meaning 9.00 am to 5.30 pm Monday to Friday on any Business Day), the notice shall be deemed to have been received at the opening of business on the next Business Day in the place of receipt.
21.5. To prove delivery, it is sufficient to prove that the notice was transmitted by fax to the fax number of the party or, in the case of post, that the envelope containing the notice was properly addressed and posted.
22.1. If any provision of this agreement (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
22.2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
23.1. A party shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond its reasonable control (Force Majeure Event), including but not limited to any of the following:
(a) Acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster;
(b) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
(c) terrorist attack, civil war, civil commotion or riots;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) compliance with any law (including a failure to grant any licence or consent needed or any change in the law or interpretation of the law);
(f) fire, explosion or accidental damage;
g) loss at sea;
(h) extreme adverse weather conditions;
(i) collapse of building structures, failure of plant machinery, machinery, computers or vehicles;
(j) any labour dispute, including but not limited to strikes, industrial action or lockouts;
k) non-performance by Sellers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and
(l) interruption or failure of utility service, including but not limited to electric power, gas or water.
23.2. The corresponding obligations of the other party will be suspended to the same extent as those of the party first affected by the Force Majeure Event .
23.3. Any party that is subject to a Force Majeure Event shall not be in breach of this agreement provided that: (a) it promptly notifies the other parties in writing of the nature and extent of the Force Majeure Event causing its failure or delay in performance; and
(b) it could not have avoided the effect of the Force Majeure Event by taking precautions which, having regard to all the matters known to it before the Force Majeure Event, it ought reasonably to have taken, but did not; and
(c) it has used all reasonable endeavours to mitigate the effect of the Force Majeure Event, to carry out its obligations under this agreement in any way that is reasonably practicable and to resume the performance of its obligations as soon as reasonably possible.
23.4. If the Force Majeure Event prevails for a continuous period of more than six months, any party may terminate this agreement by giving 14 days written notice to all the other parties. On the expiry of this notice period, this agreement will terminate. Such termination shall be without prejudice to the rights of the parties in respect of any breach of this agreement occurring prior to such termination.
24.1. This agreement constitutes the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of this agreement.
24.2. Each party acknowledges that, in entering into this agreement, it does not rely on any statement, representation, assurance or warranty (Representation) of any person (whether a party to this agreement or not) other than as expressly set out in this agreement [or those documents. 24.3. Each party agrees that the only rights and remedies available to it arising out of or in connection with a representation shall be for breach of contract as provided in this agreement.
24.4. Nothing in this clause shall limit or exclude any liability for fraud.
24.5. These conditions shall apply to all contracts for the sale of Goods by IO to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply under any purchase order or similar document which could be implied by trade custom, practice or course of dealing, or verbal representations.
RIGHTS OF THIRD PARTIES
25.1. No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to this agreement, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
GOVERNING LAW AND JURISDICTION
26.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with English law.
26.2. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter.
DEFINITIONS / INTERPERETATION
Area when referred to in conjunction with the design fee shall mean a section, part or portion of a space/venue or room which is to be decorated in a style which differs from adjacent areas.
Customer shall mean the person, firm or company who buys or agrees to buy Goods from IO.
Customers Own Material (COM) means fabric to be used for upholstery of furniture to be manufactured and upholstered by IO which has been specified bythe Customer, and either supplied by the Customer to IO directly, or purchased by IO at the Customers request. Customers Own Material and COM are interchangeable terms.
Delivery Date means the date on which the Goods are delivered to the Customer.
Deposit Receipt means a document issued upon receipt of deposit payment .
Delivery Sheet means a document (either in electronic or paper format) issued upon receipt of the full balance of payment detailing the proposed delivery address and the week during which the Goods are anticipated (by IO) to be delivered, or if collection by the Customer from IOs warehouse has been agreed in writing by IO, detailing the collection address and the first available date for collection of the Goods
Due Date means the date (given as a week commencing date) stated on the Delivery Sheet during which the Goods are anticipated (by IO) to be delivered.
Goods means all goods offered for sale by IO.
Inside Out Standard Item is a product which is featured in any of the sections of IOs current brochure (i.e. the most recent published brochure) EXCEPT for the section entitled Bespoke which details some products which are not Inside Out Standard Items.
Interior Design Fee equates to a charge calculated per area for interior design services offered by IO, and agreed prior to acceptance of the order.
Interior Design Order means an order (expressed as a Quotation, Proforma Invoice, and VAT Invoice) which includes an Interior Design Fee.
Interior Design Services unless otherwise agreed by IO in writing does not include for the provision of building contractors, electricians, plumbers or other contractors. The services are primarily concerned with the production of Visuals.
IO means Inside Out Contracts Ltd, registered company number 02841010.
Proforma Invoice means the invoice issued upon receipt of a written request from the Customer to IO to place an order for Goods detailed in the Quotation, or upon receipt of a cheque or payment against the Quotation.
Quotation means an invitation in writing tendered by IO to the Customer for the supply of Goods detailed on the Quotation document.
Sufficient Deposit means monies equal to at least 50% of the value of the Proforma Invoice to ensure that the order is put into production.